Terms of Use
These Terms of Use comprise the General Terms and Conditions, the Data Processing Agreement (DPA), the Service Level Agreement (SLA), and the Acceptable Use Policy (AUP).
Last updated: May 2026
Part 1: General Terms and Conditions
Provider: PromptScan, Johannes-Torka-Straße 1, 41334 Nettetal, Germany, info@promptscan.de (hereinafter "Provider" or "we"). These Terms apply exclusively to businesses (B2B) within the meaning of § 14 BGB. Deviating terms of the customer only apply if the Provider has expressly agreed to them in writing.
§ 1 Subject Matter and Service Description
PromptScan is a cloud-based SaaS platform for analyzing brand, content, and source visibility in responses from generative AI systems. The platform includes:
- AI Visibility Monitoring: Analysis of brand and domain mentions in AI responses, comparison across multiple AI systems, competitor monitoring, and source tracking
- Prompt Testing: Automated execution and analysis of prompts, comparison of different AI models, tracking AI visibility over time
- Sentiment Analysis: Evaluation of brand mention tonality and context analysis
- GEO Website Check: Website analysis for Generative Engine Optimization (GEO)
- Governance & Compliance Monitoring: Identification of potential reputation and compliance risks in AI systems
Access is exclusively via web browser over the internet. The analyses provided do not constitute legal or strategic advice. This is a service contract pursuant to §§ 611 ff. BGB.
§ 2 Use of External AI Systems
PromptScan analyzes data from external generative AI systems (including ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot). The Provider has no influence over their functionality, training data, content, or availability. The Provider therefore assumes no liability for the accuracy, completeness, stability, or continuous availability of external AI systems, nor for decisions made based on analysis results.
§ 3 Contract Conclusion
The contract is concluded through registration on the platform and selection of a subscription. Upon completing the order process, the customer submits a binding offer; the Provider accepts it through a confirmation email or by activating access. Contract languages are German and English.
§ 4 Usage Rights and User Accounts
The Provider grants the customer a simple, non-transferable, non-sublicensable right to use the platform as intended for the duration of the subscription. The customer agrees to provide correct registration information, keep credentials confidential, report unauthorized access immediately, and use the platform exclusively for its own business purposes.
§ 5 Prices, Subscriptions, and Payment Terms
Usage is based on paid subscriptions at prices displayed on the website at the time of contract conclusion. All prices are exclusive of statutory VAT. Payment processing is handled by Stripe Payments Europe Ltd., Dublin, Ireland. Subscriptions are billed in advance (monthly or annually). In case of payment default, the Provider may suspend platform access.
§ 6 Term and Termination
Monthly plans: 14 days' notice to the end of the billing month. Annual plans: 30 days' notice before the end of the term; without cancellation, the subscription automatically renews for another year. Cancellation must be in text form (email to info@promptscan.de) or via the user account function.
§ 7 Free Trial Period
The Provider may offer a time-limited, free trial access for evaluation purposes. A paid subscription is required for continued use after the trial period.
§ 8 Infrastructure and Technical Service Providers
The Provider uses: Lovable Technology AB (Stockholm, Sweden – Hosting), Supabase Inc. (EU servers – Authentication, Database), Stripe Payments Europe Ltd. (Dublin, Ireland – Payment processing).
§ 9 Intellectual Property
All rights to the PromptScan platform remain exclusively with the Provider. Platform content may not be used for training, developing, or improving AI systems.
§ 10 Customer Cooperation Obligations
The customer is responsible for the accuracy, currency, and legal admissibility of the content they provide. The customer indemnifies the Provider against third-party claims arising from culpable breach of these obligations.
§ 11 Warranty and Liability
The Provider is liable without limitation for intent or gross negligence and for injury to life, body, or health. For slightly negligent breach of cardinal obligations, liability is limited to the typical, foreseeable damage. The Provider assumes no liability for failures of external AI systems, customer decisions based on analysis results, indirect damages, or force majeure events.
§ 12 Reference Naming
The Provider is entitled to name the customer as a reference customer for marketing purposes.
§ 13 Data Portability (EU Data Act)
Pursuant to Regulation (EU) 2023/2854 (Data Act), the customer may switch to another provider with written notice of up to two months.
§ 14 Amendment of Terms
The Provider reserves the right to amend these Terms with at least 4 weeks' notice by email. If the customer does not object within 4 weeks, the amended Terms are deemed accepted.
§ 15 Final Provisions
German law applies exclusively, excluding CISG. The place of jurisdiction is Düsseldorf for merchants and legal entities under public law.
Part 2: Data Processing Agreement (DPA)
pursuant to Art. 28 GDPR, between PromptScan (Processor) and the Customer (Controller)
§ 1 Subject Matter and Duration
The Processor provides the services described in the Terms of Service. This DPA applies for the duration of the main contract.
§ 2 Nature, Purpose, and Scope of Processing
Collection, storage, processing, and analysis of data in the context of platform usage including user account management, prompt processing, AI response analysis, technical logging, and payment processing.
§ 3 Categories of Personal Data and Data Subjects
Data subjects: Platform users and persons mentioned in analyzed content. Categories: name, email, login data, IP address, usage data, prompt content.
§ 4 Obligations of the Processor
Processing only on documented instructions, confidentiality obligations, technical and organizational measures per Art. 32 GDPR, support for Art. 32–36 obligations, breach reporting within 72 hours, and compliance verification information.
§ 5 Instruction Rights of the Controller
The Controller has instruction rights regarding data processing. Instructions must be in text form. The Processor will immediately notify of potentially unlawful instructions.
§ 6 Sub-processors
Authorized sub-processors: Lovable Technology AB (Hosting), Supabase Inc. (Authentication, Database), Stripe Payments Europe Ltd. (Payment processing). The Controller will be informed of material changes.
§ 7 Technical and Organizational Measures (TOM)
TLS/HTTPS encryption, password hashing, access control, regular backups, access monitoring, physical server security.
§ 8–10 Data Subject Rights, Deletion, Audit
Requests forwarded to Controller. Data deleted or returned upon termination (30-day export period). Audits possible with 4 weeks' notice.
Part 3: Service Level Agreement (SLA)
§ 1 Availability
The Provider aims for 98% monthly system availability for core functions. Excluded from downtime: scheduled maintenance, security updates, external AI system failures, third-party disruptions, force majeure, and abuse-related restrictions.
§ 2 Maintenance
Scheduled maintenance announced with at least 24 hours' notice where possible. Emergency maintenance may occur without notice.
§ 3 Response Times
Business hours (Mon–Fri, 9 AM–5 PM CET): Critical incidents within 4 hours, major limitations within 1 business day, other issues within 3 business days. Report to info@promptscan.de.
§ 4 No Guarantee
This SLA describes goals and does not establish legal claims to the stated values.
Part 4: Acceptable Use Policy (AUP)
This policy governs the permitted use of the PromptScan platform. Violations may lead to account suspension.
§ 1 Prohibited Uses
Use of the platform is not permitted for: unlawful purposes, content violating applicable law, automated attacks or spam, circumventing security mechanisms, reverse engineering, unauthorized third-party system access, unauthorized resale, or entry of sensitive personal data in prompts.
§ 2 Usage Obligations
The customer commits to using the platform within the scope of the Terms and this AUP, keeping credentials secure, and reporting security vulnerabilities or abuse immediately to info@promptscan.de.
§ 3 Consequences of Violations
The Provider may temporarily or permanently suspend access. For serious or repeated violations, the contract may be terminated without notice. No refund applies if the customer is responsible for the breach.
Copyright Protection
All content on this website, including text, graphics, logos, icons, images, audio and video clips, data compilations, software, and their compilation, is the property of PromptScan or its content suppliers and is protected by German and international copyright laws.
Reproduction, editing, distribution, and any form of exploitation beyond the limits of copyright law require the prior written consent of PromptScan. In particular, creating copies, use for AI training, feeding into databases, and sharing with third parties – even in excerpts – is prohibited without express permission.
Downloads and copies of this site are only permitted for private, non-commercial use. Where content on this site was not created by the operator, third-party copyrights are respected. Should you become aware of a copyright infringement, please notify us at info@promptscan.de.
© 2026 PromptScan. All rights reserved.
PromptScan · Last updated: March 2026 · info@promptscan.de